Rental terms

Vehicle rental terms

This page summarizes the main operating and customer-facing rental terms so you can review the process, deposit and responsibilities before confirming a booking.

Reservation and pickup

You can send a reservation online or contact our team directly. Once confirmed, you receive a summary of dates, pricing and the agreed pickup location.

To collect the vehicle you need a valid identity document, driving licence and confirmed rental details. Additional checks may apply for some vehicle categories.

  • Pickup is available at the airport, in the city or at an agreed location.
  • The exact pickup time and handover point are confirmed before arrival.
  • A reservation is not final until you receive confirmation from our team.
Payment, deposit and vehicle use

Rental pricing depends on the period, vehicle category and any selected extras. Before confirmation you receive a breakdown of the total price and any security deposit.

The renter is responsible for using the vehicle carefully, in line with traffic rules and the agreed rental terms. Additional charges may apply if the vehicle is misused.

  • The security deposit depends on the selected vehicle category and is shown with the vehicle.
  • Vehicle return takes place at the agreed time and in a condition consistent with normal use.
  • Extras and additional fees are shown before the reservation is completed.
Changes, delays and support

If you need to change dates, location or other rental details, contact us as early as possible so we can offer the best available solution.

If your flight is delayed or plans change unexpectedly, our team remains available to coordinate a revised pickup whenever possible.

Frequently asked questions

Is a security deposit required?

Most vehicles require a security deposit, and the exact amount depends on the category and rental period. The amount is shown with the vehicle before booking.

What happens if I arrive late for pickup?

If you expect to arrive later than planned, let us know as soon as possible. We will try to adapt the pickup to the updated arrival time.

Where can I ask for more details?

For any additional clarification, contact us by WhatsApp, phone or email before confirming the reservation.